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Service Efficiency

08 February 2016

By Sally Kum, HRG Business Manager

Our client has headquarters in London and is one of the largest banking and financial services organisations in the world. With an international network that comprises around 7,500 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

Their strategy was to approve all travel requirements via fax, with a directive to wait for a hard copy of the fax before going ahead with their booking. The issue was that this approach was causing many missed bookings, lost approvals and a great deal of time taken to implement. Also there was a concern for the environmental implications of using such a paper heavy method.

HRG devised a new strategy with email at the heart of the recommended communication and travel approval system.

The result was a streamlined, efficient and effective travel approval that not only saved a significant amount of time and money, but also had a huge impact on the environmental effect of running a paperless system.

The resulting feedback from our client confirmed that the travel bookers were extremely satisfied with the new system, especially with the time-saving efficiencies and on receiving a much quicker response using the new email based system.​

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